Getting and giving support
Stuart Langridge and Christian Hammond provide a set of advice for developers/support guys and users:
If a user hasn't read all of your website, all the mailing list archives, the wiki, the old wiki, all the blogs of all the developers, and the text files in CVS, refuse to answer their question. They should study harder before they’re entitled to ask questions.
18 ways to be a good developer
Remember, you use this software. You have rights. The developer’s personal life, work life, or stress level is completely irrelevant. If they don’t provide the level of help you expect, remember that this is not your fault, but theirs. They owe you support, and be sure to complain loudly in as many forums as possible.
20 Ways to be a Good User
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